Returns & Exchanges Policy

Thank you for shopping with Starlune.

Because our products are made to order, we do not accept returns or exchanges for changes of mind, incorrect size selection, or other reasons unrelated to a product defect or an error with your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please provide:

• Your order number

• A clear description of the issue

• Clear photos showing the problem

• Photos of the packaging if the item was damaged during shipping

We will review your request. If the issue is confirmed to be a manufacturing defect, shipping damage, or an error on our part, we may offer a replacement or refund, depending on the circumstances.

Incorrect Shipping Address

Please make sure your shipping address is correct and complete before placing your order.

If an order cannot be delivered or is returned because an incorrect or incomplete address was provided by the customer, Starlune is not responsible for any resulting losses or additional shipping costs.

Order Changes or Cancellations

Since our products are made to order, production may begin shortly after an order is placed.

We cannot guarantee that an order can be changed or canceled once production has started.

Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase.

Please note that the time required for the refund to appear may vary depending on your payment provider or financial institution.